General policy
Due to the nature of our services, which are digital and intangible, refunds are generally not possible once a purchase has been made.
Exceptions
We may consider a refund in the following cases:
Significant technical error: If a significant technical error on our part prevents normal use of our services in the days following your purchase, we may offer a partial or full refund.
Non-compliance of the service: If the service provided is not as described by us, you may request a partial or full refund.
Procedure for requesting a refund
To request a refund, please contact us at [Your email address] stating the reason for your request and providing the following information
Your name
Your email address
Your order number
A detailed description of the problem
Turnaround time
We undertake to process your request within [number] working days of receipt.
Force Majeure
We will not be responsible for any delay or impossibility in performing our obligations in the event of force majeure such as natural disasters, strikes, computer system failures or any other event beyond our control.
Governing law
These terms and conditions are governed by Cameroon Law